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Noticeboard

** Important Notice **

Today 12th June 2018, the phone lines in Dunluce Health Centre are down, if you need to speak to a member of staff please phone our Dunmurry surgery 02890 618153. We apologise for any inconvenience.

With effect from Monday 2nd July 2018, the Dunmurry surgery will be closed on a Friday afternoon from 1.00pm. For medical requirements please contact our Dunluce Surgery - 02890 204216

Is your contact details up to date? If you have moved house, changed your landline or mobile number please let rececption know.

Should you need a doctor outside surgery hours contact the Out of Hours  Tel 90796220

PLEASE ORDER YOUR PRESCRIPTIONS ON TIME AND ALLOW 48 WORKING HOURS BEFORE COLLECTION

Always allow 48 Working Hours for script issue.  If you have an arrangement with your chemist to collect scripts you must ensure the Chemist knows when a script is ready for collection.   

 

Did you know? You can now order your repeat prescriptions on-line.

 

pad_and_penComments & Complaints

The doctors and staff strive to give a high standard of patient care and to maintain the best possible relations with patients at all times. However, we accept that from time to time patients may feel dissatisfied and in such cases we act quickly when problems arise.

If you have any comment, complaint or suggestion on any aspect of the service provided, please bring this to the attention of the Practice Manager who will address your concerns and conduct a full investigation if appropriate.

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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